Head of Customer Experience

Denver, CO

Biofire’s mission is to redesign firearms from the ground up for the 21st century, bringing much-needed innovation to a space that has seen little innovation in 50 years. Named the “Tesla of the gun world” by the WSJ, Biofire is enabling radically safer ownership of firearms.

A technological solution that sidesteps the political conversation around guns, Biofire’s Smart Gun™ is uniquely able to prevent avoidable and accidental gun deaths. By offering gun owners the option of a Smart Gun™ that only they can use, we are empowering them with full control over their firearm so that the next time a child or teenager finds a gun, it will be locked and unusable. This is just the beginning of the improvements we will bring to market by solving the hard problems and rethinking every aspect to create the modern firearm.

Biofire has received international recognition in the WSJ, NYT, Bloomberg, Fast Company, and many more for our industry-changing technology. We are backed by expert investors, founders, and advisors.

 

ROLE

You will be an integral part of a team of talented individuals passionate about solving the hard problems to make Biofire’s mission a success. We operate in a fast-paced, high-accountability, “there is no box” environment where the goal is always to reach the best solution as efficiently as possible. Adaptability and willingness to accept feedback are critical.

As our Head of Customer Experience, you will be responsible for Biofire’s end-to-end customer journey and for executing the successful launch of Biofire’s products in the consumer marketplace. To succeed you will need to be self-driven, obsessed with the details, relentlessly customer-focused, and comfortable operating in a multidisciplinary environment. You will need to define the vision for our end-to-end customer experience, while simultaneously digging into the details to craft critical customer-facing programs from the ground up. We’re not looking for just a manager. We’ll need you to roll up your sleeves, understand how your work fits into our overall company objectives, and effectively communicate with your team and other peers.

 

Day to day responsibilities of the role will include:

  • customer acquisition strategy development and implementation;

  • end-to-end customer lifecycle definition and implementation;

  • building and leading the customer experience team;

  • standards and process definition;

  • advocating for the needs of the customer on a daily basis.

 

QUALIFICATIONS

If you feel you would succeed in the role described above, we encourage you to apply regardless of industry or background. Biofire evaluates candidates based on their fit for this specific role, not a predetermined list of qualifications.

 

LOCATION AND BENEFITS

This is a full time, on-site role at our Denver Area Headquarters. We offer fully covered platinum medical benefits, 401(k) with matching, and flexible work hours with the ability to work from home when not needed on site.

 

ELIGIBILITY

This role handles information subject to US Export Regulations. Due to these government regulations, applicants must be (a) a citizen of the United States; (b) a lawful permanent resident of the United States (“Green Card” holder); or (c) a person admitted into the United States as an asylee or refugee to be considered for the position.

 

At Biofire we celebrate diversity of thought and are committed to creating an inclusive environment for our team.  We welcome all qualified applicants and do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status. We are an LGBTQ-friendly workplace.