Service Designer

Broomfield, CO

Biofire’s mission is to redesign firearms from the ground up for the 21st century, bringing much-needed innovation to a space that has seen little innovation in 50 years. Named the “Tesla of the gun world” by the WSJ, Biofire is enabling radically safer ownership of firearms.

A technological solution that sidesteps the political conversation around guns, Biofire’s Smart Gun™ is uniquely able to prevent avoidable and accidental gun deaths. By offering gun owners the option of a Smart Gun™ that only they can use, we are empowering them with full control over their firearm so that the next time a child or teenager finds a gun, it will be locked and unusable. This is just the beginning of the improvements we will bring to market by solving the hard problems and rethinking every aspect to create the modern firearm.

Biofire has received international recognition in the WSJ, NYT, Bloomberg, Fast Company, and many more for our industry-changing technology. We are backed by expert investors, founders, and advisors.



You will be an integral part of a team of talented individuals passionate about solving the hard problems to make Biofire’s mission a success. We operate in a fast-paced, high-accountability, “there is no box” environment where the goal is always to reach the best solution as efficiently as possible. Adaptability and willingness to accept feedback are critical.

As our Service Designer, you will be responsible for creating an exceptional customer experience that puts the user at the center of our order and delivery process. You will own the entire order flow experience, starting from the moment a visitor arrives on the website to the moment a customer receives their purchase. You will be responsible for owning the strategy that details expectations and metrics for each interaction point during the purchasing process and continuously iterate and optimize the order flow such that defined conversion targets are met. You are able to identify drop-out points and quickly create solutions to increase conversion rates. You will own the relationships with any third party vendors contributing to the success of product delivery.


Day to day responsibilities of the role will include:

  • Design and conduct user research testing with potential customers to inform all major customer experience decisions;
  • Develop and implement Biofire’s quality and conversion execution plan, including pre-launch tests and post launch evaluations;
  • Develop and implement Biofire's end-to-end purchase and order strategy, including sizing, pickup and unboxing experiences;
  • Understand each interaction point throughout the prospect and customer journey, develop solutions to increase conversion rates while providing a positive experience.



If you feel you would succeed in the role described above, we encourage you to apply regardless of industry or background. Biofire evaluates candidates based on their fit for this specific role, not a predetermined list of qualifications.



This is a full time, on-site role at our Broomfield Area Headquarters, just outside of Denver. We offer fully covered platinum medical benefits, 401(k) with matching, and flexible work hours with the ability to work from home when not needed on site.



This role handles information subject to US Export Regulations. Due to these government regulations, applicants must be (a) a citizen of the United States; (b) a lawful permanent resident of the United States (“Green Card” holder); or (c) a person admitted into the United States as an asylee or refugee to be considered for the position.


At Biofire we celebrate diversity of thought and are committed to creating an inclusive environment for our team.  We welcome all qualified applicants and do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status. We are an LGBTQ-friendly workplace.